External clients can login into the external IDB portal and submit service requests for Alight Professional Services. IDB notifies the concerned account manager/engagement manager who will then review the request and approve it for task creation in IDB. IDB creates the task which is then assigned to an Alight colleague for action. External client and engagement managers also can view dashboards in IDB which show the status of tasks and other important metrics.
Our consultants will respond back within 8 business hours or less.